Returns & Exchanges

If you are not completely satisfied with a F1rst Creations purchase or gift for any reason, please review our return, refund, and exchange policies for F1rstcreations.com orders. Merchandise must be returned in unworn, unused, and undamaged condition.

Please note that all returns are subject to validation and approval at F1rst Creations’s discretion.

In the case of incorrect items shipped or damaged during shipment, please contact our Customer Care Team HERE.

Returns & Exchanges

F1rstcreations.com Online Purchases

Requests for refund must be accompanied by a valid proof of purchase. Refunds will be made in the same form of payment as your purchase was made. If we receive your item by mail within 31-60 days of purchase, or if your item was paid for with a F1rst Creations Gift Card or merchandise credit and we receive it within 60 days of purchase, you will receive a full refund in the form of an E-Gift Card for the item which may be redeemed iat F1rstcreations.com. We do not accept returns made after 60 days of purchase date. Your refund will include the cost of the item, plus any applicable sales tax, less the cost of return shipping if applicable.

 

Please note that due to the intimate nature of swimwear, such items must be unworn with all the tags and hygiene strip intact to be eligible for a refund or exchange. All worn, damaged, used, and final sale items cannot be returned or exchanged. Shipping & handling costs and other charges are non-refundable.

F1rstcreations.com Orders - Return By Mail in the United States

F1rstcreations.com orders shipped to a U.S. address may be easily returned by mail if returned in accordance with the F1rst Creations Return & Exchange Policy. Items shipped outside of the returns window may not be returned to you. Exchanges would require you to place a new order and utilize whatever refund given. 
To return merchandise purchased on F1rstcreations.com please use one of the following methods:

Prepaid Return Label

If a prepaid return label is provided, affix the prepaid label to the outside of your package, make a note of the tracking number, and leave the package with USPS. Please indicate on your packing slip the reason you are returning the item(s) and enclose the packing slip in the package. Shipping charges are prepaid, and no additional postage is required. However, an $8.00 shipping charge will be deducted from your refund. This service is only available within the continental U.S. Please allow approximately 2 weeks for processing. Additional delays may occur. You will receive an email confirmation once your return has been processed.

Ship On Your Own

U.S. customers may return online purchases made within the continental U.S. by first-class mail to the address below, at their expense. We will process your return and issue a refund as soon as we receive your package. Please use a trackable and insured shipping method.

F1rst Creations
11201 Ed Brown Rd, Unit A
Charlotte, NC 28273
United States
If you do not have the original packing slip, please include the following information with your return:
Name and billing address
The original purchase prices
Approximate date of purchase
Please allow approximately 2 weeks for processing. Additional delays may occur. You will receive an email confirmation once your return has been processed. F1rst Creations is not responsible for shipping fees or lost returns.

Price Adjustments

We gladly honor a one-time price adjustment on full-price merchandise within 7 days of the original purchase date or mail-order ship date, if accompanied by the original proof of purchase. Price adjustment refunds will be made in the same form of payment as your purchase was made.

Final Sale Items

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for a refund, exchange, or store credit. Please note that items with a discounted ticketed price ending in $0.97 are FINAL SALE and are not eligible for a refund, exchange, or store credit. Please note that the discounted ticketed price ending in $0.97 may display differently on receipts due to promotions and additional discounts. Questions around the final sale may be directed to a customer service representative for online purchases.

Gift Cards

Terms and conditions listed on F1rst Creations Gift Cards apply.  Please ask a customer service representative for assistance.

F1rst Creations, continues to grow and develop new designs that are sure to make you love what you wear and make a statement. Thank you for visiting and purchasing. We look forward to seeing you again.